Refunds, Returns & Cancellations

Cancelling an order

Contact us as soon as possible with your order number — ideally before your order has been dispatched — and we'll tell you the options for your order.

If an order is cancelled before dispatch, the full amount you paid is refunded to your original payment method.

Damaged, defective or wrong items

If your order arrives damaged or defective, is not what you ordered, or is materially different from its description on our site, contact us with your order number and photos. We will arrange a replacement or a refund.

Returns and exchanges

Returns & Damage Policy:

* No returns or exchanges for change of mind, colour/design preference, size, or any personal preference. * Returns are accepted only for damaged/defective products. * A complete, uninterrupted unpacking video is mandatory for any damage claim. * The video must clearly show the sealed package, opening, and the product/damage without cuts or edits. * Damage claims must be reported within 24 hours of delivery. * No return/exchange will be accepted for any alterations or customisations. * Slight colour variations due to lighting or screen settings are not considered defects.

Colour Accuracy: * Colours may vary slightly due to screen and lighting differences.

NOTE : Blouse shown is for styling purposes only. Please check the product description for the actual blouse piece included.

DELIVERY TIME: 10 Working Days.

How refunds are paid

Refunds are made to the original payment method through our payment provider, Razorpay. Once we have issued a refund, your bank or card issuer may take several working days to show it on your account.

For international orders, any import duties or taxes are charged by the destination country, not by us.

How to reach us

• Email: care.karinivastra@gmail.com
• Phone: 7288011028
• WhatsApp: 7288011028
• Please include your order number (it starts with KV-).

• Contact and grievances